Privacy Policy

Additional Information

Privacy policy

Goloco Local Discovery Services Private Limited ("Goloco") is concerned about the privacy of its users ("User/You") accessing its website at www.golocouno.com or accessing the Service through Goloco’s mobile application ("Website") and has provided this privacy policy ("Policy") to familiarise You with the manner in which the technology platform and program provided by Goloco enabling the Users to carry out checkout transaction processing at merchant shop, website and mobile based application (“Service”) and uses and discloses Your information collected for the same through the Website.

BY USING THE WEBSITE, YOU AGREE TO THE TERMS AND CONDITIONS OF THIS POLICY.

1 Scope of Policy 

1 When You register/signup with the Website or use the Website or the Service available thereon, Goloco may seek and collect certain personal and non-personal information, classified as mandatory or voluntary (collectively "Information"). Accordingly, whenever You use, register or signup with the Website or Service, You consent to the collection, use, and disclosure of the Information in accordance with this Policy.

2 Collection and Use of Personal Information 

1 Personal information is data that can be used to uniquely identify or contact a single person. “Personal Information” for the purposes of this Policy shall include, but not be limited to, information regarding Your name, address, telephone number, date of birth, gender, e-mail address, location, any data available on your mobile phone or other devices, proof of identity issued by any governmental authority etc.

2 The Website may collect Personal Information from You in various ways, including but not limited to, Personal Information provided by You. This includes information provided by You when you use the Service and/or when You register with the Website, create a User Identity also known as User Id, provide information in Your account, search for specific services or content, communicate with Goloco's customer service by phone, email or otherwise, participate in discussion boards or other community features, provide reviews for the Service available on the Website, or to create an account with Goloco.

3 As indicated above, some of the Information that Goloco may ask You to provide will be identified as mandatory and some as voluntary. If You do not provide the mandatory Information with respect to the Service, You will not be able to avail of the Service provided by Goloco. Similarly, if You wish to delete Your Information that is mandatory, You will no longer be eligible to avail the Service offered by Goloco or the Website.

4 Goloco collects Personal Information that Goloco believes to be relevant and which is required to understand You and your interests and for the purpose of promoting the Website and the Service. Goloco collects your Personal Information in order to record, support and facilitate your participation in the Service, track your preferences, to provide You with a customized Website experience, to notify You of any updated information and new activities and other related functions offered by Goloco, keep You informed about latest content available on the Website, special offers, and other products and Service of Goloco, to assist You with customer service or technical support issues, to follow up with You after Your visit, to otherwise support Your relationship with Goloco or to prevent fraud and unlawful use.

5 Goloco does not rent or sell Your Personal Information to other people or non-affiliated companies except to provide the Service. Thus, the Personal Information provided by You is used and shared only: 

a to facilitate Your use of the Website;

b for facilitating the Service provided by Goloco;

c to respond to Your inquiries or fulfil Your requests for information about the Service;

d to provide You with information about Goloco's Service and to send You Information and materials;

e to send You important information regarding the Website and Service, changes to Goloco's terms, conditions, and policies and/or other administrative information;

f to send You surveys and marketing communications that Goloco believes may be of interest to You;

g to personalize Your experience on the Website and the Service by presenting advertising, products and offers tailored to You;

h to help You address Your problems with the Website and the Service including addressing any technical problems;

i if You avail the Service or use the Website, to complete and complete Your purchase, for example, communicate with You regarding Your purchase and payment due date and provide You with related customer service;

j for proper administering of the Website and the Service;

k to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website) and the Service;

l to improve the Service, content and advertising on the Website;

m to protect the integrity of the Website and the Service; and

n to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.

3 Disclosure of Personal Information 

1 Goloco will keep Your Personal Information confidential to the maximum possible extent. Goloco limits the disclosure of Personal Information to Goloco's employees, independent contractors, affiliates, consultants, business associates, service providers and distributors of Goloco's Service, on a need-to-know basis, and only if the disclosure will enable that entity to provide Goloco with business, professional, or technical support or to fulfil Your request. Goloco shares Personal Information only for the purposes stated in Clause 2 above and only for to the entities described below.

2 Your Personal Information may be disclosed: 

a to Goloco's business affiliates where certain content or Service are jointly offered by Goloco and its business affiliates;

b to Goloco's third party services providers who provide services such as contact information verification, payment processing, order fulfillment, customer service, website hosting, data analysis, marketing assistance, infrastructure provision, IT services, auditing services and other similar services to enable them to provide the services;

c in case of business transfers such as a merger, acquisition or any form of sale of some or all of Goloco's assets, Your Personal Information shall be transferred to the other entity as a business asset. Goloco will ensure the confidentiality of any Personal Information involved in such transactions and provide You with a notice before Your Personal Information is transferred and becomes subject to a different privacy policy; and

d as Goloco may believe to be necessary or appropriate: (i) under applicable law; (ii) to comply with any legal processes; (iii) to respond to requests from public and government authorities; (iv) to enforce Goloco's Terms of Use; (v) to protect Goloco's operations or those of any of Goloco's affiliates; (vi) to protect Goloco's rights, privacy, safety or property, and/or that of Goloco's affiliates, You or others; and (vii) to allow Goloco to pursue available remedies or limit the damages that Goloco may sustain. This includes disclosing Your Personal Information to other companies and organizations for fraud protection and credit risk reduction.

3 The above does not include selling, renting, sharing or otherwise disclosing Personal Information for commercial purposes in violation of the commitments set forth in this Policy.

4 Collection and Use of Non-Personal Information 

1 Non-personal information is any information that does not reveal Your specific identity, such as, browser information, Internet protocol (IP) address, operating system, and platform, information collected through cookies, pixel tags and other technologies, demographic information, time zone setting, etc. ("Non-Personal Information").

2 As is the case with most websites, the Website gathers some information automatically when You visit the URL of the Website and stores it in log files. Accordingly, when You use the Website and the Service provided on the Website, Goloco may collect certain information about Your computer to facilitate, evaluate and verify Your use of the Website, and the Service available on the Website. For example, Goloco may log environmental variables, such as browser type, operating system, CPU speed, referring or exit webpages, click patterns, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and the Internet Protocol (IP) address of Your computer. This information is generally collected in aggregate form, without identifying any user individually.

3 The Website may also collect certain Non-Personal Information through cookies while You access the Website. Cookies are text files that are placed in Your computer to identify Your internet browser, store Your preferences, and to improve Your experience on the Website. Data in cookies may be read to authenticate user sessions or provide Service. The Website, online Service, interactive applications, email messages, and advertisements may use cookies and other technologies such as pixel tags and web beacons to help advertisers and publishers serve and manage advertisements across the web and on the Website. These technologies help Goloco better understand user behaviour, tell Goloco which parts of the Goloco website people have visited, track user trends and facilitate and measure the effectiveness of advertisements and web searches, to gather demographic information about the user base as a whole, measure traffic patterns on the Website, provide special customised features to You such as personalized advertisements on the Web pages. Goloco treats Information collected by cookies and other similar technologies as Non-Personal Information.

4 As Non-Personal Information does not personally identify You, Goloco may use and disclose Non-Personal Information for any purpose. In some instances, Goloco may combine Non-Personal Information with Personal Information (such as combining Your name with Your geographical location). If Goloco combines any Non-Personal Information with Personal Information, the combined information will be treated by Goloco as Personal Information as long as it is combined.

5 Links to other Websites and Third Party Advertisers 

1 The Website may provide third-party advertisements and links to other websites. Goloco does not provide any Personal Information to these third-party websites or advertisers.

2 The links to other websites on the Website are operated by third parties and are not controlled by, or affiliated to, or associated with, Goloco unless expressly specified on the Website. Accordingly, Goloco does not make any representations concerning the privacy practices or policies of such third parties or terms of use of such websites, nor does Goloco control or guarantee the accuracy, integrity, or quality of the information, data, text, software, music, sound, photographs, graphics, videos, messages or other materials available on such websites. The inclusion or exclusion does not imply any endorsement by Goloco of the website, the website's provider, or the information on the website. The information provided by You to such third party websites shall be governed in accordance with the privacy policies of such websites and it is recommended that You review the privacy policy on any such websites prior to using such websites.

3 These third-party websites and advertisers may use technology to send the advertisements that appear on the Website directly to Your browser. In such cases, the third party websites or advertisers automatically receive Your IP address. They may also use cookies, JavaScript, web beacons and other technologies to measure the effectiveness of their advertisements and to personalize advertising content. Goloco does not have access to or control over cookies or other features that such third party websites and advertisers may use, and the information practices of these third-party websites and advertisers are not covered by this Policy. Please contact them directly for more information about their privacy practices.

6 Security 

1 Notwithstanding anything contained in this Policy or elsewhere, Goloco shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).

2 A "Force Majeure Event" shall mean any event that is beyond the reasonable control of Goloco and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.

7 Access to Information 

1 When You use the Website and the Service provided by Goloco on the Website, Goloco makes good faith efforts to provide You with access to Your Information and other relevant data, either to correct this data if it is inaccurate, or to delete such data at Your request, if it is not otherwise required to be retained by law or for legitimate business purposes.

2 Goloco gives You access to a broad range of Information about Your account and Your interactions with Goloco for the limited purpose of viewing and, in certain cases, updating that information. Such information includes, up-to-date information regarding recent Service accessed by You; Personal Information, payment settings (including credit card information); e-mail notification settings (including Alerts, Recommended for You, and newsletters); recommendations (including recent content view history, and favourites); shopping lists; and Your profile (including Your Service reviews, requests, and recommendations, guides, etc.)

8 User Discretion 

1 As stated earlier, You can always choose not to provide Information, even though it might be needed to access the Service. In such cases, if the information required is classified as mandatory, You will not be able to avail of that part of the Service.

2 You can add or update Your Personal Information on a regular basis. When You update information, Goloco will keep a copy of the prior version for its records.

3 Goloco may, if You so choose, send direct advertisement mailers to You at the address given by You. You have the option to opt-out of this direct mailer by way of links provided at the bottom of each mailer. We respect Your privacy and if You do not want to receive e-mail or other mail from Goloco, please adjust Your customer communication preferences.

4 When You use the Website and the Service provided by Goloco on the Website, Goloco makes good faith efforts to provide You with access to Your Information and other relevant data, either to correct this data if it is inaccurate, or to delete such data at Your request, if it is not otherwise required to be retained by law or for legitimate business purposes.

5 The 'Help' portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, as cookies allow You to take advantage of some of the Website's features, some of the Website's features and Service may not function properly if Your cookies are disabled. It is therefore, recommended that You leave the cookies turned on. For instance, if You block or otherwise reject Goloco's cookies, You will not be able to add items to Your shopping cart, proceed to checkout, or download any of Goloco's content or avail of Goloco's Service that require You to log in.

9 General Provisions 

1 By accessing the Website or the Service, You have agreed to the terms set out in this Policy. This Policy should be at all times read along with the User Terms of the Website.

2 Unless stated otherwise, the Policy applies to all Information that Goloco has about You and Your account.

3 Goloco may make changes to this Policy, from time to time at Goloco's sole discretion or on account of changes in law. Goloco will not reduce Your rights under this Policy without Your explicit consent. Goloco may e-mail periodic reminders of the notices and conditions, unless You have instructed Goloco not to, but You should check the Website frequently to see recent changes. Notwithstanding the above, Goloco shall not be required to notify You of any changes made to the Policy. The revised Policy shall be made available on the Website. The effective date of this Policy, as stated above, indicates the last time this Policy was revised or materially changed. Your continued use of the Website and the Service, following changes to the Policy, will constitute Your acceptance of those changes.

4 If You choose to visit the Website, Your visit and any dispute over privacy is subject to this Policy and the Website and Service’s User Terms, and the application law shall be the law of the Republic of India.

5 The 'Help' portion of the toolbar on most browsers will tell You how to prevent Your browser from accepting new cookies, how to have the browser notify You when You receive a new cookie, or how to disable cookies altogether. Further, You can also disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Website of its manufacturer. However, as cookies allow You to take advantage of some of the Website's features, some of the Website's features and Service may not function properly if Your cookies are disabled. It is therefore, recommended that You leave the cookies turned on. For instance, if You block or otherwise reject Goloco's cookies, You will not be able to add items to Your shopping cart, proceed to checkout, or download any of Goloco's content or avail of Goloco's Service that require You to log in.

10 Contact 

1 If You have questions or concerns about this Policy, please contact Goloco at tech@golocouno.com